Refund policy

Returns. If you are not happy with your Thumb Gummi, email sales@thumbgummi.com within 30 days of delivery for return details. If it does not fit your instrument or is not right for your student, we will refund the product price, even if you have tried it. Original shipping charges are not refunded. Any item we ask you to send back must be undamaged.

How to return. Email sales@thumbgummi.com with your order number before sending anything back. In many cases, especially for small orders, we will tell you to keep the item and simply refund the purchase price. If we do ask you to return it, we will send instructions along with the return address, and you pay return shipping. Items sent back without contacting us first may not be accepted.

Damaged or incorrect items. Contact us within 14 days of delivery with your order number and a photo. We will send a replacement or refund at no cost, and you will not need to send the item back.

Exchanges. To switch colors or instruments, email us and we will help. The fastest way is usually to return the item and place a new order.

Refunds. We refund the product price to your original payment method within 10 business days after we approve the refund or, if we asked for a return, after we receive it. Original shipping charges are not refunded, except when an item arrived damaged or incorrect. Your bank may take additional time to post the refund.

EU customers. If your order ships to the European Union, you may cancel within 14 days of delivery for any reason, as local consumer law provides.

Dealer and wholesale orders. Wholesale orders are handled directly. Email us with any question.